Welcome to stelliten.shop.
Stelliten LLC is committed to providing high-quality products and a satisfying shopping experience. If you are not satisfied with your purchase, you may request a return or refund in accordance with the policy below.
1. Return Period
Customers may request a return within 30 days of receiving the item.
Return requests made after the 30-day period cannot be accepted.
2. Conditions for Return
To be eligible for a return, the item must meet the following conditions:
- The item is unused, uninstalled, and undamaged.
- The item remains in its original condition.
- The item includes all original accessories and packaging.
- The item is suitable for resale.
- The item is complete and clean.
We may refuse a return request if the item does not meet the above conditions.
3. Eligible Situations for Refund
You may request a return or refund in the following situations:
- Receipt of the wrong item.
- The item has manufacturing defects or quality issues.
- The item was damaged during shipping.
- The item differs significantly from the order description.
Please contact us as soon as you discover the issue and provide your order number along with relevant photos.
4. Situations Not Eligible for Refund
The following situations generally do not qualify for a refund:
- Requests made after the 30-day return period.
- Items that have been installed, used, or damaged by the user.
- Items missing original packaging, accessories, or attachments.
- Items returned without authorization.
- Issues caused by misuse, modification, or improper maintenance.
- Return requests based on personal reasons that do not meet return criteria.
5. Return Process
To request a return, please follow these steps:
- Contact our customer service team to submit a return request.
- Provide your order number and the reason for the return.
- Wait for the return request to be reviewed.
- Ship the item back according to the return instructions.
- We receive and inspect the item.
- Once approved, the refund is processed.
Items returned directly without authorization may not be processed.
6. Refund Processing Time
After we receive the returned item and confirm it meets the refund conditions:
- We typically complete the refund review within 7 business days. – Once approved, the refund will be issued to the original payment method.
- The actual time it takes for funds to appear in your account may vary depending on the processing times of your bank or payment provider.
7. Shipping Fee Information
Returns Due to Quality Issues
If the return is due to the following reasons:
- Product quality issues
- Incorrect item shipped
- Item damaged during transit
We will cover the associated return shipping costs.
Returns Due to Personal Reasons
If the return request is due to the following reasons:
- Dislike of the product
- Accidental purchase
- Incorrect size or style selection
- Other non-quality-related reasons
The customer is responsible for return shipping costs.
Original shipping fees (if applicable) are generally non-refundable.
8. Return Address
Please send approved return items to the following address:
Stelliten LLC
1701 West 24th Street, Apt 1701
Los Angeles, CA 90018
United States
Please do not send items back without obtaining return authorization.
9. Item Inspection and Refund Approval
Upon receiving the returned item, we will inspect:
- Item condition
- Item completeness
- Accessories and packaging status
- Eligibility for a refund
The refund process will begin once the inspection is approved.
We may reject the refund request if the item does not meet return requirements.
10. Exchange Information
If you receive an item with quality issues, you may contact us to request an exchange.
Exchange requests are subject to review and depend on stock availability.
11. Contact Us
Please contact us if you have any questions regarding our refund policy.
Company Name:
Stelliten LLC
Domain:
stelliten.shop
Email:
support@stelliten.shop
Phone:
+1 7475772275
Address:
1701 West 24th Street, Apt 1701
Los Angeles, CA 90018
United States
Thank you for choosing stelliten.shop. Stelliten LLC remains committed to providing you with a fair, transparent, and efficient after-sales service experience.
